8.1 Users Oriented Services: The telecommunications services shall be oriented towards meeting the users’ demands /needs, not only for new services, but also in respect of performance of the services, transparency of operations , provisions of information and assistance in case of difficulties. Networks shall be planned to be user friendly and shall be equipped with modern technologies and shall be managed by the set procedures.

8.2 One Point Service : The establishment of one – point service centres² by all the operators will be encouraged for the convenience of the users. All the telecommunications service providers will be responsible for the preparation and publication of their own subscriber directories and updating of the same at regular intervel ( e.g. annually ) for the information of the public.

siemens AG of Gernamy is already a co-share, holder of the two factories . Their equipments can be manufactured asssembled under license as per the Agreements already in existence.

for the convenience of the customers to redress any of their complaints at one particular point only, is successfully introduced in Dhaka and is found to be highly popular. However, the number of such centres need to be increased substantially .

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